Big Fish Casino Terms & Conditions

These Terms and Conditions govern access to and use of Big Fish Casino through its website, applications, and related services available to customers in Canada. By creating an account or using the services, you confirm that you have read and understood these terms and agree to follow them.

Please review these terms carefully before registering. They should be read together with any promotion rules, payment information, responsible gambling materials, privacy notices, and other conditions displayed on the Big Fish Casino platform.

Acceptance of Terms

By accessing Big Fish Casino, you enter into a binding agreement with the operator of the service. If you do not agree with these Terms and Conditions, you must not register, deposit funds, place wagers, or otherwise use the platform.

These terms apply to all activity connected with your account, including account creation, gameplay, deposits, withdrawals, promotional participation, and communications with customer support. Additional rules may apply to particular games or offers and will form part of this agreement when presented to you.

Eligibility

Big Fish Casino is intended only for individuals who are legally permitted to use online casino services in their place of residence. You must be at least 18 years old to open or use an account. Where a higher minimum age applies under applicable rules, the higher age requirement takes precedence.

You are responsible for confirming that your use of the platform is permitted where you live. Access may be restricted from certain locations, and Big Fish Casino may refuse registration or access where availability cannot be provided appropriately.

Account Registration

You may maintain only one personal account unless Big Fish Casino gives you written permission to do otherwise. Registration information must be accurate, complete, and kept current. You must not register using another person's details or create an account for someone else.

You are responsible for protecting your username, password, verification codes, and other security credentials. Notify Big Fish Casino promptly if you believe your account has been accessed without authorization. Activity completed through your credentials may be treated as activity authorized by you unless the operator has been informed of a security issue.

Account access is personal and must not be sold, transferred, rented, or shared. You may not use an account to conceal the identity of the person controlling it or to bypass an account restriction.

Verification

Big Fish Casino may request documents or information to confirm your identity, age, address, payment ownership, or other account details. Verification can be required before deposits, withdrawals, bonuses, or continued access are approved.

Documents must be genuine, readable, current, and submitted through the requested secure process. Providing false, altered, incomplete, or misleading information may result in a delay, rejection of a transaction, suspension, or closure of the account.

Until verification is completed to the operator's satisfaction, access to some services may be limited. You must cooperate reasonably with verification requests and respond within any time period communicated to you.

Deposits

Deposits must be made using a payment method held in your own name or otherwise authorized for your use. Big Fish Casino may decline a payment, impose transaction limits, or request additional information before crediting funds.

You should check the amount and destination of each transaction before confirming it. Once a deposit has been processed, it may not be reversible except where required by applicable rules or agreed by the operator. Payment providers may apply their own charges, processing times, or conditions.

You must not use the platform to deposit funds obtained unlawfully or to move money on behalf of another person. Big Fish Casino may delay or review transactions where unusual activity, payment disputes, or security concerns are identified.

Withdrawals

Withdrawal requests are subject to account verification, payment checks, applicable limits, and any relevant game or promotional conditions. Big Fish Casino may return funds through an approved method associated with your account and may ask for further information before releasing a payment.

Withdrawal processing times can vary according to the selected method, account review, weekends, public holidays, and external payment providers. You should ensure that your payment details are accurate. Costs imposed by a payment provider or financial institution may be deducted where applicable.

Funds connected with chargebacks, reversed deposits, fraud concerns, prohibited conduct, or unmet bonus requirements may be withheld or reviewed in accordance with these terms. A withdrawal request may be cancelled only if the platform permits cancellation and the funds have not already entered processing.

Bonuses

Promotions, free plays, bonus credits, and other incentives are available only to eligible customers and may be limited by account, household, device, payment method, or other criteria. Each offer has its own conditions, including any qualifying transaction, expiry date, wagering requirement, game contribution, maximum benefit, or withdrawal restriction.

You must read the specific promotion terms before accepting an offer. Unless expressly stated otherwise, promotional benefits cannot be exchanged for cash, transferred to another account, or combined with incompatible offers.

Big Fish Casino may cancel or amend a promotion where an obvious error, technical issue, abuse, or breach of the applicable rules has occurred. Any adjustment will be made reasonably and in accordance with the published promotion conditions.

Acceptable Use

You agree to use Big Fish Casino honestly, lawfully, and only for personal recreational purposes. You must follow these terms, game instructions, payment requirements, security procedures, and reasonable directions provided by the operator.

• Use only your own account and approved payment methods.
• Keep registration and verification information accurate.
• Protect the platform from unauthorized access and misuse.
• Communicate with staff respectfully and provide truthful information.
• Use compatible devices, software, and network connections responsibly.

You are responsible for reviewing your account activity and reporting suspected errors or unauthorized transactions without undue delay.

Prohibited Activities

You must not use Big Fish Casino for fraud, money laundering, unlawful financial activity, or any purpose unrelated to permitted entertainment. The following conduct is prohibited:

• Creating multiple accounts or using another person's account.
• Manipulating games, transactions, bonuses, technical systems, or account records.
• Using bots, automated scripts, artificial intelligence tools, unauthorized software, or other methods intended to gain an unfair advantage.
• Exploiting software faults, pricing errors, promotional mistakes, or technical vulnerabilities.
• Attempting to bypass a self-exclusion, account closure, geographic restriction, or security control.
• Threatening, abusive, discriminatory, or harassing conduct toward staff or other users.
• Uploading malicious code or attempting to disrupt, probe, copy, or damage the platform.

Where prohibited activity is suspected, Big Fish Casino may investigate, restrict access, reverse affected transactions, remove benefits, or take other action permitted under these terms.

Intellectual Property

The Big Fish Casino name, branding, platform design, text, graphics, software, game content, and related materials are protected by intellectual property rights or used with permission. Your use of the service does not transfer ownership of any such rights to you.

You may view and use the platform for its intended personal purpose. You must not copy, modify, publish, distribute, sell, reverse engineer, frame, or commercially exploit any part of the service without prior written permission, except where a legal right cannot be excluded.

Limitation of Liability

Big Fish Casino aims to provide a reliable service but does not guarantee that the platform will always be uninterrupted, error-free, secure, or available on every device. Maintenance, telecommunications failures, payment provider issues, software faults, and events outside reasonable control may affect access or transactions.

To the extent permitted by applicable law, Big Fish Casino is not responsible for losses caused by your failure to protect account credentials, inaccurate information, unsuitable equipment, unauthorized use of your account, or reliance on information that was not intended as professional advice.

Nothing in these terms excludes or limits a responsibility that cannot legally be excluded or limited. Any limitation applies only to the extent permitted under applicable law.

Account Suspension

Big Fish Casino may suspend, restrict, or close an account where it reasonably considers that these terms have been breached, verification has not been completed, payment activity is disputed, security is at risk, or continued access may be inappropriate.

The operator may also take protective action while reviewing suspected fraud, technical abuse, bonus misuse, or other irregular activity. You must not attempt to open a replacement account during a suspension or closure unless permission is provided.

If an account is closed, eligible remaining funds may be returned after required checks, subject to outstanding obligations, disputed transactions, applicable restrictions, and any rights the operator may have under these terms.

Privacy

Personal information is handled in accordance with the applicable privacy notice and relevant data protection requirements. Information may be collected to create and manage your account, process payments, verify identity, provide support, prevent misuse, and meet operational or legal obligations.

You should review the privacy information made available on the platform to understand how data is collected, used, stored, shared, and retained. By using the service, you acknowledge that account administration requires the processing of relevant information.

Responsible Gambling

Gambling should remain an enjoyable form of entertainment and should not be treated as a way to earn income or recover financial losses. Set personal limits for time and spending before you play, and never wager money you cannot afford to lose.

Available tools may include deposit limits, time reminders, breaks, account restrictions, and self-exclusion. Contact customer support if you need help understanding these options or wish to discuss a concern about your play.

If gambling is causing stress, financial difficulty, relationship problems, or loss of control, stop playing and seek independent assistance from an appropriate support service in your area. Do not play while impaired or under pressure from another person.

Amendments

Big Fish Casino may update these Terms and Conditions to reflect changes to the service, promotions, security practices, operational procedures, or applicable requirements. The current version will be made available on the platform with its effective date where appropriate.

Material changes may be communicated through the website, account area, or another suitable channel. Continued use after updated terms become effective indicates acceptance of the revised conditions. If you do not agree, you must stop using the service and request account assistance where necessary.

Contact Information

Questions about these Terms and Conditions, account access, transactions, or responsible gambling tools can be directed to Big Fish Casino customer support at [email protected]. When contacting support, use the email address connected with your account where possible and do not send passwords or full payment credentials.

Support may request information to confirm account ownership before discussing account-specific matters. This helps protect your personal information and prevents unauthorized changes to your account.

Last updated: 9 September 2026