Big Fish Casino Privacy Policy

This Privacy Policy explains how Big Fish Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use casino services, contact support, or otherwise interact with us. It is intended for players in Canada and applies to information handled through our online services.

Big Fish Casino respects your privacy and aims to provide clear information about our data practices. By using the website, you acknowledge that you have read this policy. Our services are intended for individuals aged 18 or older, and we may take reasonable steps to confirm age and eligibility where appropriate.

Information We Collect

We collect information that is necessary to operate the website, provide casino services, maintain account security, and respond to requests. The information we collect may vary depending on how you use Big Fish Casino.

• Account information, such as your name, username, date of birth, country or region, and login details.
• Contact information, including your email address, telephone number, and other details you provide when requesting assistance.
• Verification information used to confirm identity, age, account ownership, or eligibility to use particular services.
• Transaction information, such as deposits, withdrawals, bonuses, play history, and payment status. Payment card or banking details may be handled by approved payment providers rather than stored directly by us.
• Technical information, including IP address, browser type, device details, operating system, language settings, approximate location, and referring website.
• Usage information, including pages viewed, games accessed, session times, preferences, interactions with promotions, and general activity on the website.
• Communications and support records, including messages, reports, feedback, and information included in correspondence with us.

Some information may be collected automatically through cookies and similar technologies. You may also choose to provide additional information when participating in surveys, promotions, competitions, or other optional features.

How We Use Information

Big Fish Casino uses personal information for legitimate operational and service-related purposes. Depending on the circumstances, we may use information to:

• Create and manage your account and provide access to available casino features.
• Process deposits, withdrawals, rewards, and other account-related transactions.
• Confirm age, identity, account ownership, and compliance with applicable service terms.
• Detect, investigate, and prevent fraud, unauthorized access, abuse, collusion, money laundering risks, and other harmful or irregular activity.
• Provide customer support, resolve complaints, and communicate important information about your account or our services.
• Personalize content, remember preferences, improve navigation, and understand how visitors use the website.
• Send service notices, security alerts, policy updates, and other operational communications.
• Send marketing communications where permitted and where you have provided consent or where another lawful basis applies.
• Analyse performance, test features, develop new services, and improve the reliability and security of the platform.
• Maintain records, enforce agreements, protect our rights, and respond to lawful requests or disputes.

Where appropriate, we may use aggregated or de-identified information for analytics, reporting, and business planning. Information in this form is designed not to identify an individual directly.

Cookies and Similar Technologies

Big Fish Casino may use cookies, pixels, local storage, software development kits, and similar technologies. These tools can help the website remember settings, keep accounts secure, maintain sessions, measure performance, and understand visitor activity.

Cookies may be temporary and expire when you close your browser, or they may remain for a defined period to recognize your device during future visits. Some cookies are essential for the website to function, while others support analytics, personalization, advertising, or communications.

Your browser or device may allow you to block, delete, or limit certain cookies. If you disable essential cookies, some account functions, games, security controls, or other website features may not work correctly. Where applicable, cookie choices can also be managed through settings made available on the website.

Data Sharing

We may share personal information when necessary to operate Big Fish Casino, provide requested services, protect users, or comply with applicable obligations. Categories of recipients may include:

• Payment processors, financial institutions, identity verification providers, and fraud prevention services.
• Technology providers that host systems, support communications, provide analytics, or maintain website functionality.
• Customer service, security, risk management, and professional service providers acting on our instructions.
• Business partners involved in promotions or features that you choose to use, subject to the information provided at the relevant time.
• Government bodies, courts, law enforcement agencies, or other authorized parties where disclosure is required or reasonably necessary.
• Relevant parties in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

Service providers receiving information are expected to use it only for agreed purposes and to apply suitable safeguards. We do not share personal information for unrelated purposes without an appropriate basis or notice.

Data Security

We use administrative, technical, and organizational measures intended to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, system testing, and staff guidance.

No website, network, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device, and notifying us promptly if you suspect unauthorized account activity. We will assess potential security incidents and take steps that are appropriate to the circumstances.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the type of information, the reason it was collected, account activity, security needs, dispute resolution, and any applicable recordkeeping requirements.

When information is no longer needed, we may delete it, anonymize it, or place it beyond active use in a secure archive. Some information may remain in backups for a limited period before it is overwritten or securely removed. Closing an account does not always result in immediate deletion of every record where continued retention is necessary for security, legal, financial, or operational reasons.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights concerning the personal information we hold about you. These may include the right to:

• Request access to personal information and receive an explanation of how it is used.
• Ask that inaccurate, incomplete, or outdated information be corrected.
• Request deletion or restriction of information where there is a valid basis to do so.
• Withdraw consent for optional processing, including certain marketing communications.
• Object to particular uses of information or request a review of certain decisions involving your data.
• Receive information in a usable format where data portability applies.

Some rights may be limited by security requirements, account verification, legal duties, the rights of others, or the need to maintain accurate transaction and fraud prevention records. We may ask for information needed to verify your identity before completing a request. You can unsubscribe from promotional messages by using the available unsubscribe option or by contacting us. Service and security communications may still be sent when necessary.

Third-Party Services

The website may contain links, integrations, payment options, games, advertising features, or other services operated by third parties. These providers may collect information under their own privacy notices and terms. This policy does not govern the privacy practices of independent third parties.

Before submitting information through an external service, review its privacy information carefully. Big Fish Casino selects providers with consideration for security and service reliability, but we cannot control every aspect of a third party's systems, content, or processing activities.

International Transfers

Personal information may be processed or stored in Canada or in other countries where Big Fish Casino, its affiliates, or service providers operate. When information is transferred across borders, we seek to use reasonable contractual, technical, and organizational safeguards appropriate to the nature of the information and the purpose of the transfer.

Privacy protections in another country may differ from those in your home location. By using our services, you understand that information may be handled in other jurisdictions for the purposes described in this policy, subject to applicable requirements and available protections.

Policy Updates

We may revise this Privacy Policy when our services, technology, business arrangements, or privacy practices change. The updated version will be posted on the website with a revised date or other notice where appropriate.

Changes generally apply from the time they are published unless a later effective date is stated. We encourage you to review this page periodically. If an update materially affects how we use personal information, we will take reasonable steps to provide additional notice where appropriate.

Contact Information

If you have a privacy question, wish to make a request, or need help understanding this policy, contact Big Fish Casino at [email protected]. Please provide enough information for us to identify your account and understand your request, but do not include unnecessary passwords, payment credentials, or other sensitive details.

We will review privacy inquiries and respond within a reasonable period, taking into account the nature and complexity of the request. If we need further information to verify your identity or clarify the issue, we may contact you using the details associated with your account.

Last updated: 9 September 2026