Big Fish Casino Responsible Gaming

Big Fish Casino promotes gambling as a form of entertainment, not as a way to make money. Games of chance involve risk, and outcomes are not guaranteed. Players should only gamble with funds they can afford to lose and should never treat gambling as a solution to financial pressure.

Responsible gambling means making informed choices, setting personal boundaries and taking regular breaks. The guidance below is intended to help players in Canada keep their activity enjoyable and recognize when additional support may be appropriate.

Our Commitment to Responsible Gambling

Big Fish Casino is committed to providing information and practical tools that support informed, controlled play. Responsible gambling is a shared responsibility. We provide features that can help players manage their activity, while each player remains responsible for deciding whether gambling is appropriate for their circumstances.

Players should consider their finances, time commitments, emotional wellbeing and personal history before playing. Gambling should not interfere with employment, education, family responsibilities, relationships or essential spending. It should also never be used to recover previous losses or to address debt.

Our approach includes access to account controls, information about potential gambling-related harm and guidance on seeking assistance. If a player believes gambling is becoming difficult to manage, taking immediate action and requesting support is encouraged.

Recognizing Problem Gambling

Problem gambling can develop gradually, and warning signs may differ from one person to another. A concern may exist when gambling begins to affect finances, relationships, work, studies or emotional health. Recognizing changes early can make it easier to take corrective action.

Possible warning signs include:

• Spending more time or money gambling than originally intended.
• Increasing bets or deposits in an attempt to achieve the same excitement.
• Chasing losses by continuing to play or raising stakes after losing.
• Feeling restless, irritable or preoccupied when not gambling.
• Hiding gambling activity, deposits, losses or account information from others.
• Borrowing money, selling possessions or missing essential payments to continue playing.
• Gambling to escape stress, sadness, loneliness or other difficult emotions.
• Finding that gambling is affecting sleep, work, studies, relationships or daily responsibilities.

One warning sign does not automatically establish a gambling disorder, but it should not be ignored. Players who identify with these behaviours should consider pausing their activity and speaking with a qualified support service.

Self-Assessment and Limits

Before playing, consider whether gambling fits comfortably within your budget and schedule. A personal review can help identify whether your activity remains recreational. Players should answer honestly and avoid relying on the expectation of future wins to justify current spending.

Account and play limits can be used to create boundaries before gambling begins. Depending on the feature selected, controls may apply immediately or may take effect after a specified period. Players should review the relevant terms and account information when setting or changing a limit.

• Deposit limits: Set a maximum amount that can be deposited during a selected period, such as a day, week or month.
• Loss limits: Establish a limit for the amount you are prepared to lose during a defined period, subject to the available account settings.
• Reality checks: Use reminders that show how long you have been playing and encourage you to pause and review your activity.
• Cooling-off periods: Take a temporary break from gambling when you want time away without choosing a longer restriction.
• Self-exclusion: Request a longer-term or permanent restriction from using the account when a more comprehensive break is needed.

Limits should be set before a session and should not be increased to accommodate losses or changes in mood. If you are repeatedly attempting to remove or bypass your own limits, self-exclusion or professional support may be more suitable.

Responsible Gaming Tools

Big Fish Casino makes responsible gambling features available through the website to help players monitor and manage their activity. The precise options, settings and activation periods may depend on the account interface and applicable operating arrangements. Players should contact support if they need help understanding a control.

• Account deposit controls to help restrict the amount added to an account over a selected time period.
• Session and activity information to help players review time spent and account transactions.
• Reality check notifications that prompt players to pause and consider whether to continue.
• Cooling-off options for players who want a temporary period away from gambling.
• Self-exclusion requests that restrict access for a chosen period or on a longer-term basis, where available.
• Access to responsible gambling information and guidance on obtaining independent assistance.

These tools are designed to support personal decisions and are not a guarantee that gambling-related harm will be prevented. Players should use them alongside a realistic budget, regular breaks and honest self-assessment.

Support and Assistance

If gambling becomes difficult to control, seek professional help as soon as possible. Speaking with a doctor, counsellor, mental health professional or gambling support service can provide confidential guidance suited to your circumstances. You do not need to wait until financial or personal problems become severe before asking for assistance.

For questions about account restrictions or responsible gambling features at Big Fish Casino, contact [email protected]. The website support team can provide information about available account controls, but it does not replace independent professional advice or treatment.

The following independent external resources may also be useful:

• Responsible Gambling Council (RGC) is an independent Canadian non-profit organization providing safer gambling information and resources for finding local help.
• ConnexOntario is an Ontario service offering free and confidential support 24/7 at 1-866-531-2600. It is an independent external resource and is not operated by Big Fish Casino.
• Gambling Support BC is a British Columbia service offering free and confidential support. Its 24/7 Gambling Support Line is 1-888-795-6111. It is an independent external resource and is not operated by Big Fish Casino.

Provincial gambling support services may vary depending on where a player lives in Canada. Players should use the service appropriate to their province or territory and confirm current contact details directly with the relevant organization.

Underage Gambling

Only individuals aged +18 or older may use the website. Big Fish Casino does not permit underage gambling. Age verification and account checks may be used to confirm eligibility, and information may be requested before access to certain account functions is provided.

Adults must not allow anyone under the minimum age to access their account, payment method or device for gambling. Account credentials should be kept private, and any suspected underage access should be reported promptly through the website support channel.

Parents and guardians should discuss the risks of online gambling with young people and take reasonable steps to prevent access. Underage individuals should never be encouraged to create an account or participate in games, even where no immediate payment is involved.

Parental Controls

Parents and guardians can reduce the risk of unauthorized access by using device-level and network-level safeguards. These controls are separate from Big Fish Casino account tools and should be selected according to the household's needs.

• Keep account usernames, passwords and payment details private.
• Use strong passwords and enable available device security features.
• Do not leave an active gambling session unattended on a shared device.
• Use parental control settings, content filters or age restrictions provided by the device, browser or internet service.
• Keep payment cards and banking credentials inaccessible to children and other unauthorized users.
• Review shared devices regularly for saved passwords, open sessions or downloaded applications.
• Explain that gambling is an adult activity involving financial risk, rather than a game intended for children.

No technical measure is completely effective in every situation. Regular supervision and clear household rules should be used together with available digital controls.

Tips for Staying in Control

The following practical habits can help keep gambling within reasonable boundaries:

• Decide how much money and time you can afford to spend before starting.
• Use entertainment funds only and protect money needed for rent, food, bills, savings and other essentials.
• Keep gambling separate from borrowing, credit intended for necessities and emergency funds.
• Set a time reminder and take regular breaks away from the screen.
• Never chase losses or increase stakes because you want to recover money.
• Avoid gambling when upset, tired, under the influence of alcohol or experiencing financial stress.
• Do not assume that a win is due, that a loss will be followed by a win or that a game can be influenced by a previous result.
• Keep a private record of deposits, withdrawals, time spent and overall outcomes.
• Talk openly with someone you trust if gambling starts to occupy more attention than usual.
• Use a cooling-off period or self-exclusion promptly if ordinary limits no longer feel effective.

Changes to This Policy

Big Fish Casino may update this Responsible Gaming page to reflect changes to website features, operating practices or relevant guidance. Any revised version will be published on the website, and players should review the page periodically to remain familiar with current information and available controls.

Changes to this policy do not remove the importance of personal limits or independent support. If you have questions about an update, account restriction or responsible gambling option, please contact the website support team before continuing to play.

Last updated: 9 September 2026